Privacy Policy

1. Information we collect

When you use Ozwin Casino, we may handle information that identifies you, relates to your account or describes how you interact with the website. The information collected depends on the services you use, the checks required for your account and the choices you make. Some information is provided directly by you, while other information is generated when you use the website or is received from service providers supporting the casino platform.

Account and contact information

This may include your name, date of birth, residential or contact details, username, account preferences and information used to communicate with you. It may also include records of your requests, messages and interactions with customer support. We use these details to create and maintain your account, provide requested services, respond to enquiries and send important service communications.

Identity and verification information

To help protect players, the platform and the wider service, we may request information or documents needed to confirm identity, age, account ownership or other relevant details. Verification information can include identification documents, images, proof of address and information connected with account checks. These checks may be completed directly or with the assistance of specialist service providers.

Payment and transaction information

We handle records about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment details may be processed by payment providers, and we may receive limited information needed to confirm, record or investigate a transaction. We use transaction information to operate account functions, prevent unauthorised activity, answer payment enquiries, meet financial record requirements and identify unusual or potentially fraudulent behaviour.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, links selected, access times and information about errors or website performance. This information helps us operate, secure, maintain and improve the website, understand general usage and identify activity that may put an account or service at risk.

Information from other sources

Where appropriate, information may be checked against information supplied by payment providers, identity verification services, fraud prevention services or other businesses that help us provide the service. We only seek information that is relevant to the purpose for which it is used and expect service providers to handle it appropriately.

2. How we use personal information

Personal information is used to provide and manage the Ozwin Casino service, support safe account activity and meet applicable obligations. The purposes may include the following:

• Creating, administering and securing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and the accuracy of supplied information.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, preventing and investigating unauthorised activity, misuse, collusion or attempts to manipulate the service.
• Providing customer support, handling complaints and responding to account or transaction questions.
• Sending essential notices about accounts, security, service changes, transactions and this Privacy Policy.
• Sending promotional communications where permitted and where you have provided the required consent or otherwise have a valid basis for receiving them.
• Maintaining business, payment, audit and other records required for legal, operational and security purposes.
• Monitoring and improving website performance, functionality, accessibility and user experience.
• Understanding general trends and producing aggregated or de-identified information for analysis, reporting and service improvement.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where a new use is materially different, we may provide further information or seek consent where appropriate. Some processing is necessary to provide the service, complete requested transactions, protect the platform or comply with obligations. If required information is not provided, it may not be possible to open, maintain or fully operate an account.

Marketing communications

If you agree to receive marketing, we may use relevant account or usage information to send news, offers or information about services. Marketing preferences can be changed at any time. You can use an unsubscribe option included in a marketing message or contact us using the details in the data rights section below. Service and security messages are not marketing and may still be sent when they are needed to manage your account.

3. Cookies, analytics and similar technologies

Ozwin Casino may use cookies and similar technologies to remember settings, support account functions, maintain sessions, help protect the website and understand how visitors use the service. Cookies are small data files stored on your device by your browser. Some are necessary for the website to work correctly, while others may help with performance, analysis or preferences.

Cookies may collect information such as a device identifier, browser details, pages visited, session information and general interaction data. This information is generally used in combination with other technical data to keep the service reliable, secure and easier to use. Where a cookie or similar technology is used for a purpose requiring consent, the relevant choice will be presented where appropriate.

You can manage, block or delete cookies through your browser settings. The way to do this varies between browsers and devices. Blocking some cookies may affect sign-in, account functions, preferences or other parts of the website. Changing browser settings does not necessarily remove information already collected or change account records held for operational or legal purposes.

4. Sharing, security and retention

When information may be shared

Personal information may be shared with businesses that help operate the website and provide services connected with accounts, payments, identity checks, fraud prevention, technology, hosting, communications, customer support, analytics and security. These providers should only use information to provide the agreed service or for another permitted purpose.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud or unlawful activity, enforce account terms, investigate suspected misuse, respond to legal process, or meet an applicable obligation. We may share information in connection with a business transfer or restructuring where appropriate safeguards and confidentiality requirements apply. We do not sell personal information as a general business practice.

Security measures

We use reasonable technical, administrative and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, authentication, monitoring, secure transmission, information minimisation and staff or provider requirements. No online system can be guaranteed completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Service providers and overseas handling

Some service providers may store or process information in Australia or another country, depending on the systems used to provide the service. Where information is handled by another organisation, appropriate contractual, technical or other safeguards are considered. The location of processing may change as technology and service arrangements develop.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, reporting and record keeping. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, we may securely delete it, destroy it or remove identifying details, subject to our technical and legal obligations.

5. Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may ask for access to personal information held about you, correction of information that is inaccurate or incomplete, deletion of information that is no longer required, and information about how it has been used or shared. You may also withdraw consent to marketing at any time. Withdrawing consent does not affect processing that is necessary to operate your account, complete transactions, maintain security or meet a legal obligation.

How to make a request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact privacy support at support@ozwincasino-au.site. Please describe your request clearly and include enough information for us to identify the relevant account. We may need to verify your identity before providing information or making changes, particularly where a request concerns account security or sensitive documents.

We will review requests and respond within a reasonable period. In some cases, a request may be limited or refused where retaining the information is required, disclosure would affect another person’s privacy, the request could compromise security or fraud controls, or another permitted exception applies. If a request cannot be completed in full, we will generally explain the reason and identify any available options.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, business processes or applicable requirements. The latest version will be made available on this page, and important changes may be communicated through the website or by account communication where appropriate. By continuing to use the service after an update takes effect, you acknowledge the updated policy. If you have a question about privacy or how your information is handled, please contact support@ozwincasino-au.site.